This course describes how to communicate effectively during a crisis with the media and how to use the media to translate important messages during an event.
Competencies Addressed
- Describe your role and responsibilities in development of a crisis communication plan
- Describe the theoretical models for and stages of risk communication
- Describe the primary obstacles to use of appropriate risk and crises communication in emergency situations
- Describe the basic elements of the concept of risk and factors associated with determining magnitude of risk.
- Describe the Environmental Protection Agency’s several rules of risk communication
- Describe the 21 guidelines for effective communication by leaders addressing high anxiety, high stress, or threatening situations
- Demonstrate and evaluate your use of appropriate risk and crisis communication methods required in crisis/emergency response
- Develop and utilize problem solving, conflict resolution and decision making skills using principles and methods for risk communication
- Describe your communication role and communication methods used with team members in crisis/emergency response